Terms and Conditions of Booking and Rental
1.1 Customers renting any part of Craiglea Lodge are referred to as ‘the Guest’.
1.2 The Owners of Craiglea Lodge are referred to as “The Owner”
2. Duration and Times of Rental
2.1 Rentals are for a maximum of four weeks and commence at 4.30pm on the first day of the rental and end at 10am on the day of departure unless otherwise agreed. This period is hereafter referred to as ‘the Holiday’.
2.2 The period booked will be stated on the Booking Confirmation provided to the Guest when they book and cannot be exceeded without prior approval. The Guest will be liable for any cost of whatever nature incurred because of an unauthorised extension.
3. Booking Form
The Booking Form, together with these Terms and Conditions constitute a contract between the Owner and the Guest. A booking will only be accepted upon submission of a properly completed Booking Form accompanied by the required Deposit or full Rental Charge and Security/Cleaning Deposit if the booking is made within four (4) weeks of the Arrival Date. See below (Deposit, Final Payment and Security/Cleaning Deposit)
4. Acceptance of Booking
The Owner reserves the right to refuse any bookings without reason. Special approval is required from The Owner for single sex bookings in excess of four people and groups of single people where the majority of the group are aged under 25. Such bookings may be approved subject to an additional security/cleaning deposit at the discretion of The Owner.
5. Authority to Sign
The person who completes the Booking Form certifies that:
a. the signatory is over eighteen years of age;
b. they agree to take responsibility for the party occupying the property, and to notify the Owner if they are not a member of that party;
c. he or she is authorized to agree the Terms and conditions of Booking and rental on behalf of all persons included on the Booking Form, including those substituted or added at a later date.
6.1 If a booking is made more than four weeks before the Holiday is due to start, a deposit of 30% of the rent is payable.
6.2 If a booking is made four weeks or less before the Holiday is due to start, the full rent, plus any additional charges, must be paid at the time of
6.3 Payment may be made by bank transfer or, by debit or credit card via PayPal. The Owner may accept payment by PayPal, but The Guest will be liable for payment of any charges arising from such a transaction.
7. Final Payment
7.1 Unless otherwise agreed with The Owner, the price for the Holiday shall be the rent for the property quoted at the time of booking..
7.2 As soon as the booking is received and accepted by The Owner, the Guest is liable for payment of the balance of the rent, along with any additional charges.
7.3 Payment of the rent and additional charges are payable to the Owner four weeks before the start of the Holiday (‘the Due Date’) and non-payment by the Due Date may be treated as a cancellation.
7.4 If payment is not received by the Due Date, then the Guest will lose their booking and the deposit will be forfeited.
7.5. The Due Date will be set out on the Booking Confirmation.
8. Overseas Bookings
Overseas Guests may pay by international electronic bank transfer or by PayPal. The Guest will be liable for payment of any charges arising from such a transaction.
9. Security/Cleaning Deposit
9.1 A £500 refundable Security/Cleaning Deposit is required for all bookings, unless otherwise agreed with the Owner, and must be sent with payment of the balance.
9.2 The Security/Cleaning Deposit will be returned to the Guest in full, within 14 days of departure provided that no deductions are required to
cover damage to the property or its contents, additional cleaning costs, or any other loss directly associated with the booking. See Guest’s Obligations.
10.1 A booking can only be cancelled prior to the start of the Holiday.
10.2 Any money that has been paid towards the cost of the Holiday is not refundable in the event of cancellation. Any money paid towards the Security/Cleaning Deposit will be refunded within 10 days of confirmation of cancellation, provided the Guest has provided his/her bank details.
11. Booking Changes
11.1 Guests wishing to change the arrival date for the Booking may do so if the property is available, subject to the payment of any additional rental charges, and with the agreement of the Owner.
11.2 Guests wishing to change details of their party may only do so with the agreement of the Owner prior to the commencement of the Holiday.
12. Non-availability of Property
If for any reason beyond the Owners’ control the property is not available on the date booked (owing, for example, to fire damage) or the property becomes unsuitable for holiday letting, all rent and charges paid in advance by the Guest will be refunded.
13. Matters beyond the control of The Owner
The Owner cannot be held responsible for matters beyond his control such as, without limitation, noise, nuisance or disturbance resulting from building works, noisy neighbours or local events, disruption to supplies by utility providers, or closure of amenities listed in the property description.
14. The Holiday
The Guest has the right to occupy the property for a holiday only (within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988).
15. The Guest’s Obligations
The Guest agrees:
a. upon departure to pay for any losses or damages to the property caused by the Guest or a member of their party (without limitation) the structure, grounds, fittings or contents of the property, including the swimming pool and surrounding facilities (reasonable wear and tear excluded). Such costs will include repairs, replacements and the cost of any additional cleaning necessary at the conclusion of the Rental period. Otherwise any costs will be deducted from the Security/Cleaning Deposit;
b. all minor damages (eg, broken crockery and glasses) will be paid for or rectified by replacement by the Guest at the conclusion of the Rental Period. Otherwise any costs will be deducted from the Security/Cleaning Deposit;
c. to take good care of the property and leave it in a clean and tidy condition at the end of the Holiday;
d. to permit the Owner or his representatives reasonable access to the property;
e. not to part with possession of the property, or share it, except with members of the party;
f. not to sell, sublet or transfer the booking to another party without the Owner’s agreement;
g. not to exceed the total number of people stipulated in the property description – a cot may only be occupied by a child aged 24 months or less;
h. not to cause an annoyance or become a nuisance to occupants of adjoining premises;
i. to comply with any safety and security instructions and waste disposal instructions detailed in writing or verbally by the Owner or identified in the property information folder;
j. to vacate the property on time and not to arrive before the agreed availability time on the Arrival Date unless agreed with the Owner;
k. to comply with these Terms and Conditions during the rental period.
The Owner operates a no smoking policy in all properties. Smoking is not permitted in any part of Craiglea Lodge, the Swimming Pool or the Leisure Area. Any damage caused by smoking within any of the property will be subject to the terms outlined herein.
Pets are only permitted in Craiglea Lodge with the Owner’s agreement. Any damage caused by pets within any of the property will be subject to the terms outlined herein.
18. Injury and Damage
The Owner does not have any responsibility to compensate you for any personal injury, illness, death, loss or damage of whatever nature suffered by you or any member of your party during the booking period or thereafter. The Guest must ensure that all children are supervised at all times in and around the pool area.
19. Personal Property
The Owner is not responsible for the personal property of the Guest or any members of the Guest’s party during or after the rental period.
20. Problems or Complaints
Any problems or deficiencies in the property or its contents must be reported to the Owner or his representatives immediately (or at least within 24 hours of) such problems or deficiencies being discovered. On receipt of such a report, The Owner or his representative will agree in good faith with the Guest what remedial action should be taken. On no account will complaints be accepted or correspondence entered into where complaints are made after the end of the Rental Period, since no opportunity to take action would be allowed.
21. Breach of Contract
19.1 If there is a breach of any of these conditions by the Guest or any of their party, the Owner or his representative reserve the right to re-enter the property and end the Holiday and ask the Guest and their party to leave.
19.2 If there is a breach of any of these conditions by the Owner, then the Guest has the right to end the Holiday and leave.
19.3 Ending the Holiday by either The Owner or his representative or the Guest does not affect that party’s other rights and remedies.
22. Governing Law and Jurisdiction
Any dispute will be governed by the non-exclusive law and jurisdiction of the English Courts.
23. Validity Clause
In the event that a court finds that a condition in these Booking Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Booking Conditions, which will continue to be valid and have full force and effect.
24. Data Protection
Any information provided to the Owner by the Guest will only be used to communicate with the Guest with regard to the booking and any services provided by the Owner. Details of the Guest or his party will not be disclosed to any third party except when required by law.