Craiglea Lodge Privacy & Personal Data Management Policy

Craiglea Lodge is committed to protecting and respecting your privacy.

Our privacy and cookie policy explains how and why we use cookies and tracking technologies on this website.

By giving us your personally identifiable information, we may from time to time, send you marketing updates via email or SMS. If you would prefer not to receive such information in the future, please let us know. We will record and honour your request immediately. You can unsubscribe at any time by following the instructions at the footer of each message we send.

If you want to update your contact information, please contact us via

What is a cookie?

A cookie is a small text file that is downloaded onto a user’s hard drive when accessing certain websites. This technology is commonly used across a large majority of websites. Most of the cookies that we use on this website are necessary to enable you to move around the website and to use its features.

Which cookies are used on this website and for what purpose?

Performance cookies: These cookies are used to inform the performance of, and improvements to, the website. They collect information about how visitors use the website. Performance cookies that we use on this website are…

Analytical cookies: We use Google Analytics to record visitor numbers to the website and to understand how visitors navigate through the website, how much time is spent on each page, and so on. This information helps us to improve the way the website works. This browser data is anonymous and cannot be traced to individual users.

Third party cookies: These are cookies set by another website in order for tools provided by them to function.

Social media and mapping: At times our website will contain snippets of content from external sources such as YouTube, Facebook, Twitter, TripAdvisor, or Google Maps. You can disable these cookies (see below), but it may cause the tools to cease to function.

What’s new about this?

We haven’t made any changes to the cookies that we use, just the way we notify you of their use. As part of new EU and UK legislation, known as the ‘Cookie Law’, we want to ensure that you understand and accept the use of cookies on this website.

What if I don’t want cookies used during my visit?

As most of the cookies used on this website are necessary to the correct functioning of the website, we recommend that you allow cookies to be used. If you would prefer to block cookies however, you can do this through your browser settings.

For more information on how to do this, you can visit

To disallow anonymous Google Analytics data to be collected about your visits to websites, go to the Google Analytics opt-out.

We collect and process your personal information & data in the following ways:

On our website when you visit or make or manage a reservation; when you use our contact forms for an enquiry; email sign up, event enquiry

If you contact us (by phone, email, text or otherwise), we may keep a record of our correspondence with you for record or training purposes, to improve the quality of our offering and to prevent and detect fraud.

We are also working closely with third parties (including for example, Online Travel Agents) and may receive information about you from them.

We may use your personal information & data in the following ways:-

  • To administer a booking, event or reservation
  • Send you emails or call you in relation to your stay
  • To contact you on departure to ask for feedback
  • To send you marketing & promotional emails should you opt in to this service
  • Other communications for example responding to requests or general customer service

Sensitive Personal Data

Sensitive personal data will only be used in order for us to fulfil our contract with you to provide the services that you have requested. You do not need to provide us with personal information to browse our website.

Credit/Debit Cards

We use a secure website to obtain your credit/debit card information in order to process any purchases/bookings made on our site. We will never ask you to send us this information electronically. All such information is stored on a secure system and will only be accessed when necessary to take payments.

Opt Out

Marketing & Promotional emails provide a link at the end of the email to unsubscribe from that service. Please note that it is not possible to ‘opt-out’ of receiving communication from us which relates to your bookings or reservations.

Non-disclosure to Third Parties

We do not share your data with any other company for marketing purposes

We may share your data with agencies such as law enforcement or governmental organisations where we are required to make such disclosures by any applicable law.

We work with carefully selected Online Travel Agents (OTAs) When you enquire about or book with these third parties, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. They will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share required information about you with us (e.g. room type purchased and dates of stay) which we will use in accordance with this Privacy Policy.

Our website includes social media features. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party. Your interactions with these features are governed by the privacy policy of the company providing it.

Retaining Personal Information

We retain personal information about you for the period necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by applicable law. Where your information is no longer required, we will ensure it is disposed of in a secure manner.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. If you find that any information we are holding about you is untrue, please contact us using the email provided below.

CCTV at Craiglea Lodge

CCTV is installed outside Craiglea Lodge for security purposes only.  It is not used for constant surveillance.

Getting In Contact With Us?

If you would like to review, access, amend or update your information, please contact:

Craiglea Lodge, Intermercantile House, 168 Granville Road, London, NW2 2LD


This policy was updated on 9th January 2023

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